More than ever, a sustainable future means working with all our stakeholders and sharing responsibility in a spirit of openness, fairness and accountability. Through transparency and continuous dialogue, Air Liquide commits to strengthening relations with its stakeholders: customers and patients, shareholders, suppliers, local communities and the public sphere.
As part of its commitment to delivering an outstanding customer experience, Air Liquide has set up in 2017 the "Voice of the Customer" digital platform to collect and analyze customer reviews in real time worldwide and to react immediately in case of dissatisfaction. This platform allows each Air Liquide entity to measure customer satisfaction and share feedback throughout the Group in a spirit of continuous improvement and transparency. Over 150,000 customer feedback have already been submitted through the platform, deployed in more than 60 countries.