Committing to sustainability
Trust as the base to build a best-in-class governance
Trust as the base to build a best-in-class governance
More than ever, a sustainable future means working with all our stakeholders and sharing responsibility in a spirit of openness, fairness and accountability. Through transparency and continuous dialogue, Air Liquide commits to strengthening relations with its stakeholders: customers and patients, shareholders, suppliers, local communities and the public sphere.
HIGHLIGHT
IMPROVING CUSTOMER EXPERIENCE, FROM LISTENING TO ACTION
As part of its commitment to del ivering an outstanding customer experience, Air Liquide has set up in 2017 the "Voice of the Customer" digital platform to collect and analyze customer reviews in real t ime worldwide and to react immediately in case of dissatisfaction. This platform al lows each Air Liquide entity to measure customer satisfaction and share feedback throughout the Group in a spirit of continuous improvement and transparency. Over 150,000 customer feedback have already been submitted through the platform, deployed in more than 60 countries.