Reinventing proximity at a time of social distancing
Apart but closer than everApart but closer than ever
I would like to thank you for dealing with my donation request for my granddaughter. Once again, Air Liquide Shareholder Services have been extremely efficient. I will shortly be carrying out the same transaction for my grandson, who has just been born, and I am sure that you will again be there to help.
Jean-Jacques D.
Faced with an unprecedented health crisis, we mobilized our services and implemented several measures to maintain our proximity and trust-based relationship.
— Ensuring the continuity of your services
As soon as the first lockdown was announced, Shareholder Services advisors quickly stepped up to guarantee a long-term and optimal service. Thanks to foresight and the introduction of a business continuity plan, all of our advisors were able, within 24 hours, to continue their work from home under safety and confidentiality conditions that were similar to normal. They continued to provide you with the tailormade services that you required and to assist you through every aspect of share ownership. They also provided support to those a little less accustomed to digital tools and helped those struggling to connect to their personal online Account. During the year, an online help section was also added to our airliquide.com website to provide you with answers to your most frequently asked questions.
— Keeping you informed throughout the year
“Apart but closer than ever”, that was our philosophy in 2020. Our objective: keeping you informed as regularly as possible to maintain this bond that unites us. Benoît Potier was also keen to personally address Group shareholders, as of the beginning of the crisis, to thank you for your support.