2021 SHAREHOLDER’S GUIDE

Reinventing proximity at a time of social distancing

Messages left as part of a survey of Air Liquide shareholders carried out in October 2020.

I admire your company and I support you. What you achieved during lockdown made me decide to buy shares to back you. So I will give you my financial support (within my means) because I have confidence in you!

As a long-term shareholder, I had absolutely no doubt regarding the Group’s ability to withstand this pandemic and I’d like to say well done to all of your employees.

#shareholders #connected

85%

of Stock market orders(1) were placed in 2020 via the personal online Account

(1) Stock market orders placed by shareholders who own direct registered shares.

#morepresentthanever #atyourservice

42,500

calls taken in 2020 by more than 30 Shareholder Services experts. They also exchanged 66,600 emails with shareholders.

#simple

“During lockdown, our shareholders rediscovered their personal online Account. It provided them with access to all their account documents and day-to-day management tools.”

Christèle B.,

Air Liquide Shareholder Services advisor