Carlos Garcia Diaz, Margaret’s VitalAire oxygen technician, is also joining us today. He visits Margaret regularly and the two have developed a close bond. He is always on the lookout for ways to improve her quality of life, and he recently brought her a new oxygen concentrator that better fits her needs. “Originally I had a bigger machine, but Carlos found me this smaller one,” says Margaret with a smile. “I’ll be able to put it in a backpack, so I can be more mobile.” Carlos nods in agreement. “She has to be constantly connected to the machine,” he explains. “These long tubes can be a real impediment when she moves around. But the portable machine allows her to leave her home and be more independent.”
Because every patient experiences their illness differently, personalized care plans are more effective than a one-size-fits-all approach. A combination of human presence, digital platforms and data analysis allows Air Liquide Healthcare teams to build a personal profile for every patient and continuously adapt it as the patient’s situation evolves. “It makes a huge difference to know that if I call I can speak to Carlos, and not a machine telling me press 1 if I need this, press 2 if I need that,” says Margaret.
“It makes a huge difference to me to know that the people delivering my follow-up understand my situation.”
[ Margaret Watty ]
