Annual Report 2023

A true partner is Always There

A true partner is Always There

Vision

All essential products and services need to be founded on quality and timeliness, but none present a greater need for reliability and urgency than healthcare. Patient outcomes, and indeed lives, are at stake.

For decades, Air Liquide has been a major player in the healthcare sector, providing medical gases and related services to 20,000 hospitals and clinics in the world. In addition to the medical gases themselves, we address storage capacities and cylinder management in departments; piping required for bedside gases, and in operating rooms; and monitoring of all parameters related to medical gases thanks to digital solutions.

Today, the Group takes its commitment further, by being a partner of choice for the healthcare professionals working in hospitals and care facilities. This led Air Liquide to create “Always There”, a completely new value proposition to provide facilities with unparalleled medical gas supply reliability and seamless onsite gas management, in a sustainable way. At its heart: the ability to free up caregivers to allow them to focus their energy on advancing patient care.

100 healthcare professionals surveyed to create the “Always There” value proposition

Action

The “Always There” value proposition is the result of a survey of more than 100 healthcare professionals, ranging from frontline doctors and nursing teams to technical experts, administrators and procurers. We drew respondents from across the sector, including emergency, surgical, intensive care and respiratory care units around the world.

“Always There” is founded on three pillars:

  • Guaranteeing supply, to bring healthcare professionals peace of mind, by making medical gases available in times of calm and crisis, and by strengthening supply chains.
  • Simplifying gas management, combining the best of technology, expertise and highly committed teams to deliver complete medical gas management, freeing hospital staff for patient care.
  • Reducing carbon footprint, by providing medical gases produced from renewable sources while reducing waste.