AI and connected technologies are increasingly integrated into Home Healthcare services to support more personalized care and better organization of care pathways.
#1 European home healthcare providerby number of patients supported
#1 European medical oxygen supplierby volume
patient portal supports ongoing follow-up, while a mobile application, already used by 100,000 patients, helps people manage their treatment and alerts care teams to changes in patient status. Used alongside regular in-person interaction between patients and healthcare professionals, these technology solutions support continuity of care between scheduled visits while helping contain healthcare spending.
Air Liquide has been active in Spain’s home healthcare market for more than 30 years, supporting over 600,000 patients nationwide. In this decentralized system, regional governments are responsible for organizing and outsourcing healthcare services, including homecare. In this context, the long-term contract with the Community of Madrid represents a significant extension of Air Liquide’s established presence and reflects the confidence placed in the Group by regional public health authorities and healthcare professionals.
CARE ENHANCED BY INNOVATION: CREATING VALUE ACROSS HOME HEALTHCARE
Artificial intelligence (AI) and connected technologies are increasingly integrated into Home Healthcare services to support more personalized care and better organization of care pathways. Air Liquide combines smart medical devices, secure digital platforms, and data analysis tools to support patients living with chronic respiratory conditions and diabetes.
These solutions collect and analyze data on patients’ adherence to treatment, physiological parameters, and reported symptoms and outcomes, helping care teams monitor patients’ conditions and identify those who may require closer follow-up. By leveraging predictive algorithms and AI, these innovations help care teams detect early signs of deterioration and alert physicians in real time, in order to adjust treatment, with the aim of reducing the risk of emergency hospital readmissions and alleviating pressure on public health resources. Remote interactions complement in-person care through teleconsultations and secure digital platforms that facilitate coordination among multidisciplinary care teams, helping nurses, physiotherapists, psychologists, and pulmonologists to focus on their medical mission.
For example, Air Liquide deployed in 2025 an AI-powered solution in the Customer Care Center of our Home Healthcare entity in Sweden to enhance support for people living with diabetes. The tool assists patient advisers by querying large knowledge databases instantly, enabling them to provide accurate answers to patients’ technical questions on their first call. This reduces waiting times, improves the quality of responses, and allows agents to focus fully on active listening and engaging with patients. These solutions illustrate how digital and AI-enabled solutions can be integrated into Home Healthcare services as part of evolving care pathways across Europe.
AI and connected technologies are increasingly integrated into Home Healthcare services to support more personalized care and better organization of care pathways.
Air Liquide supports patients, healthcare professionals, and public authorities in adapting healthcare to new medical, economic, and environmental realities. As healthcare systems continue to transform, they demonstrate how targeted innovation can help deliver better outcomes for patients while addressing the pressing challenges facing healthcare today.