OUR INITIATIVES TO BUILD A BEST-IN-CLASS GOVERNANCE
More than ever, a sustainable future means working with all our stakeholders and sharing responsibility in a spirit of openness, fairness and accountability. Discover our initiatives aimed at strengthening these relations.
A diversified Board of Directors
International, independent and gender-balanced, Air Liquide’s Board of Directors brings together a wealth of different profiles and skills. This represents a key strength for the Group’s long-term performance.
46%
women
7
foreign
members
2
Directors
representing
the employees
A close relationship with shareholders
For more than a century, the trust and loyalty of our individual shareholders have been key to Air Liquide’s development. We maintain ongoing dialogue with both individual and institutional shareholders, through dedicated services, attractive remuneration and increased long-term investment value.
470,000
individuals shareholders
hold 33% of Air Liquide share capital
“By analyzing feedback on sustainability issues, we have developed, for example, the Eco Chiller, a sustainable solution that helps our customers save energy and reduce their CO2 emissions. Continuously listening to our customers helps us meet and exceed their expectations.”
Thomas Münter Customer Experience Manager Germany and CX Coordinator at Air Liquide’s Industrial Merchant Central Europe Cluster
A responsible dialogue with our customers
Integrity, transparency and dialogue are the cornerstones of Air Liquide’s responsibility to customers. The Voice of the Customer digital platform set up in 2017 allows us to collect and analyze customer reviews and to react immediately in case of dissatisfa
+ 150 000
customer feedback have already been submitted through the Voice of the Customer platform, deployed in more than 60 countries.
Developing a safety program at Area, a job placement organization in France
A positive impact on local communities
Air Liquide develops continuous dialogue with all its local stakeholders: communities, international institutions, NGOs, associations, authorities. In particular, the Air Liquide Foundation acts for the advancement of science through support to fundamental medical and environmental research and also contributes to the development of local initiatives to promote professional integration.